The Yellow House

Extra guests
All guests staying need to be advised and paid for. We ask you advise us immediately if you have extra guests stay with you at the property, even if it is only for one night. All prices for your booking are based on the amount of guests staying at the property. All people sleeping in a bed are counted as a guest. Babies sleeping in their own cot are free of charge. The host reserves the right to charge any additional guest charges to the credit card used for the booking in accordance to the Extra Guest charges for the property on our website.

No-Party Policy
There is a strict no-party and schoolies policy at all of our properties. Please consider your neighbours, keep noise down after 10pm and be mindful that the property is located in a residential area. Should we be advised or become aware of a party (in other words more than the guests booked at the property) held at your property you will be evicted immediately with no refund. Any extra cleaning or damage costs as a result will be charged to you.

Property Damage
In the event that any property is damaged (maliciously or accidentally) beyond normal wear and tear; or in the event that property belonging to the accommodation owner is lost, damaged or taken during the course of booking, the host reserves the right to charge to the credit card, or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.
This includes for example, cleaning up any excess sand, dirt, mud from floors; all dishes to be fully washed and dried and all items back in their original places; all furniture to be returned to its original place; spillages are cleaned and any serious stains are reported immediately.
Please note that all linen is sent away to be commercially laundered, so please don’t put in washing machine before you leave.

All accommodation is strictly No Smoking
A fee of up to $750 applies to smoking inside. This charge covers the costs associated with removing cigarette smoke odour from soft furnishings, carpets, bedding and loss of income due to having to cancel following bookings due to odour in the property.

Property Descriptions
The host has made every effort to describe all accommodation accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not ‘meet’ your style and/or requirements. To reduce the risk of this happening, please study the pictures and description of the property. Please contact us if you have any questions.
We reserve the right to substitute accommodation if necessary as a last resort.
The host will accept no responsibility for any inconvenience with machinery and utilities breakdown/power failures etc however our best endeavor to repair or replace will be undertaken. Due to the location of Apollo Bay and Cape Otway repairs/replacements cannot be guaranteed on the same day/week.
ALL breakdowns, breakages anything not working needs to be communicated with the host via phone call or SMS immediately. Emails sometimes may not checked regularly during the day.

Fire Safety and Awareness
We recommend familiarising yourself with the area on arrival.
We recommend you download the “Emergency Vic” App onto your mobile device. This is the best way to receive up to date notifications if there is any fire activity in the area.
We reserve the right on “Code Red” days to cancel/amend your arrival for that day and give you either a Credit for that night value or move your arrival to the following day. Alternatively you can receive a credit for use at a future date. Credits only apply for the Code Red day, not the entire length of stay unless your booking is for 2 nights only. No Refunds will not be given only Credits for use at another future date.

Mobile Coverage
Telstra is the most reliable coverage throughout the Otways however it can still be limited in areas due the the terrain. There is minimum coverage with networks.