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Shipping and Delivery

We support small Australian businesses who not always have access to warehouse facilities so please check the delivery note on each product page, so you know what to expect in regards to delivery times.

Each individual order arrives on your doorstep directly from the seller you purchased it from, so delivery times may vary.

Shipping

Some of our sellers offer FREE shipping Australia-wide, however others may charge a small shipping fee for certain items or orders. If a product is delivered FREE this is clearly displayed on each product page, otherwise the shipping cost is displayed at checkout.

Delivery times

Unless otherwise specified on the product page, items will generally dispatched within 1-2 days of receipt of your order. Your order should normally arrive between 5-7 days, sometimes sooner. If the item is hand-made to order, you can expect a longer delivery time (please check the delivery note on the product page for details).

You can sign in to your account and click the 'Track your order' page to track the whereabouts of your parcel/s.

Orders outside Australia

At the moment we do not cater for international shipping, however you can contact us on hello@pupsy.com.au for any international enquiries.
We are happy to help and will try to cater for you as best we can!