This property does not offer a refund in case of cancellations.
You may be eligible to receive a credit note for your deposit if you are unable to travel more than 30 days prior to your arrival date due to government restrictions preventing you from travelling to your booked destination
If the QLD Government invokes a hard border closure then you may be entitled to a credit note for your deposit and a refund of balance paid if this occurs within 30 days of your stay. Hard border closure means that the Government bans entry to a particular State/Territory.
All credit notes must be redeemed (booking made) at the same property within 12 months of the credit note being issued otherwise the credit note is forfeited.
The property is not a ‘party house’ and these activities are strictly prohibited. By relevant Gold Coast laws these prohibited activities are defined as ‘parties, including, for example, bucks nights, hens nights, raves, wedding receptions or similar parties.’ No guests or visitors have permission to enter, remain or engage in any such prohibited activities at the property or engage in anti-social behaviour including ignoring curfews and/or excessive noise and any person purporting to act in contravention of this restriction does so as a trespasser rather than as a guest or permitted visitor at the property. We are not able to accept Schoolie Bookings at our properties. If you misrepresent your booking and/or do not comply with our Terms and Conditions we reserve the right to evict and retain all monies paid including the Security Bond. Minimum age to hire the property must be 24 years or older.
Holiday Houses on the Gold Coast are subject to strict Council and State Government guidelines which all homes should adhere to and as such Elite Holiday Homes have a zero tolerance policy for those not adhering to the Terms and Conditions of the stay. We have a security firm who will promptly respond to any calls from neighbouring residents in relation to these issues. Our owners are subject to strict conditions and fines including restriction of business – by agreeing to our Terms and Conditions you agree to abide by these rules and conditions and if these are not adhered to and adversely affects our owners they reserve the right to take legal action and seek compensation. Guests indemnify and shall keep indemnified Elite Holiday Homes and the owner against all loss, damage, expenses and penalties howsoever caused or incurred as a result of breach of these Terms and Conditions.
Acceptance & Responsibility
The person whose name is on the booking must be staying at the property. This person is responsible for the booking with us and ensuring all guests and visitors are aware of the Terms and Conditions and House Rules. All guests staying at the property must be nominated on the Guest Registration Form. Identification and credit card details will need to be provided when you complete your Guest Registration Form. Your credit card details are taken to cover any purchases from the mini bar. A credit card Pre-Authorisation is taken for the Security Bond 24 hours before your arrival. Access Codes and instructions for entry to the property will not be provided without a valid Pre-Authorisation and guest identification. The guests warrant this is for holiday purposes and indemnifies the Management for any other form of use. We recommend that all guests have travel insurance for their holiday.
Note: variances may be agreed on but only by arrangement with the Owner/Management in writing.
Refundable Security Bond
A valid credit card must be used with your Bond Authorisation Form for a $2000 Pre Authorisation for the Security Bond. This will be held for the duration of your stay and returned to the credit card used once the property has been checked. We cannot provide access to the property without this Pre Authorisation being processed.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the Security Bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared, misrepresentation of your stay and security call outs. If a deduction is to be made due to any of the above an administration fee of between $50 and $100 will also be charged to cover arranging for replacement or repair of each item/issue.
By completing and accepting the terms on the Guest Registration you agree and authorise us to debit the credit card provided for any expenses incurred during your stay including any mini bar expenses including any damages/costs that exceed the Security Bond limit.
Any additional charges incurred will be deducted from the Security Bond..
Unavailability & Unforeseen Circumstances
The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to the booking due to unforeseen circumstances and/or allow tradesmen to have access to the property to facilitate any repairs if necessary. If the Property becomes unavailable for your occupancy due to unforeseen circumstances then Management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in full.
We cannot be held responsible for any unforeseen breakdowns of appliances etc. Elite Holiday Homes maintain our properties to the highest standard however at times unforeseen issues can occur. All repairs will be carried out or replacements purchased at the earliest convenience. Every action will be taken by our staff to minimize inconvenience caused; however there is no obligation from Elite Holiday Homes to issue any partial refunds or discounts if the issue was unavoidable.
Elite Holiday Homes has no control over any construction or renovation work at neighbouring properties. In a busy metropolitan city there is always some type of construction work occurring somewhere in the neighbourhood. We cannot provide any refunds due to this activity.
Check in & Departure
Check-in time is from 3.00pm on the arrival date and check out time is not later than 10.00am on departure date to allow time for the property to be prepared for the next guests. You must notify Management of expected arrival time and a mobile contact number at least 14 days before arrival. Arrangements will be made to access the property. Failure to depart at the agreed time may result in an additional charge of $50 per half hour. Variance to these times is subject to prior arrangement and availability and extra charges may apply.
It is your responsibility to secure the property and lock all doors and windows and leave the key in the secure Key Box on departure.
Parties, Functions & Commercial Activities
Please note our properties are not available for rent for Bucks or Hens groups and parties cannot be held at the properties.
We do not accept Schoolies. Minimum age to hire the property must be 24 years or older. Photographs and videos may not be taken at the property to be used for Commercial or Advertising purposes or for financial gain or benefit without the written consent of the Manager or Owner. Non-adherence to this policy may result in termination of rental and loss of monies paid including your Security Bond and we reserve the right to take further legal action.
Disturbance & Antisocial Behaviour
In accordance with Gold Coast City Council and Holiday Rental Industry guidelines disturbance to the neighbours, including excessive noise and anti social behaviour is prohibited and may result in termination of rental and loss of all monies paid.
As per Council and Holiday Rental Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew. We require you to move inside and close the doors. Noise must be kept to a minimum.
We also request that for the neighbours privacy and safety you only utilise the beach area/jetty (if applicable) in front of the property. A Security Service has been engaged that will respond to any complaints from neighbours regarding anti social and offensive behaviour, breaking of curfew and excessive noise. Strippers, topless waitresses and associated industries are not permitted under any circumstances. No outdoor nudity under any circumstances.
Security have been given authority to video record call-outs. If Security is called out to the property you will be charged for the call-out fee and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking. All call-outs will be deducted from your security bond. If your booking is terminated we reserve the right to retain all monies paid including your Security Bond.
Hire Equipment
Hire Equipment can be hired through My Holiday Concierge. If another hire company is used then delivery and pickup of the items can only occur during your stay. You accept full responsibility for acceptance and return of the equipment when hired through a third party.
House Rules
House rules must be complied with along with any instructions from Management and their caretakers of the Property including Security concerning occupancy, property, health and safety and quiet enjoyment of the Property and the neighbours amenity.
Keys and remotes are your responsibility during your stay.
Number of guests should not exceed the number stated on the Booking Confirmation and Guest Registration Form or subsequently agreed in writing/email. Fees will apply for excess guests not agreed with the Management in advance. Any misrepresentation regarding guests or intention of your stay may result in eviction and loss of monies paid. Visitors may visit you at the home but may not remain on the property overnight. Visitor numbers should not exceed 10 at any given time unless by prior written arrangement. All Visitors must comply with the Terms and Conditions and House Rules.
Smoking is not permitted inside the house at any time.
Parking of cars must be in accordance with Council regulations.
Caution must be taken on all tile areas, wooden floors and outdoor areas as they may be slippery when wet.
On departure the property should be vacated on time and secured. All food must be removed from fridges, all rubbish put in the appropriate recycle (yellow) and waste (green) council rubbish bins provided, and crockery and cutlery washed and packed away. All furniture and furnishings must be left in the position they were in when you arrived. The Property must be left in a clean and tidy condition.
Standard exit cleaning and rubbish removal is included in your tariff however there is an additional charge of $50 if the BBQ is not left in a clean state on your departure. The house will be cleaned for your arrival and then cleaned on your departure.
Damage, breakages, theft/loss and security is the tenants’ responsibility during their stay. You must lock all doors and windows when you leave the property and it must be secured at night. You must notify us immediately of any damages, breakages or theft. Management may deduct from your security deposit the amount required to repair or replace any items (at Management’s discretion). The Owners/Management takes no responsibility for the tenant’s personal property during your stay.
Responsible behaviour is expected by all guests and visitors to the property including compliance with our Disturbance and Antisocial Behaviour Terms and Conditions. Drugs or illegal activities are strictly prohibited on the premises and alcohol should be consumed in a responsible manner.
Maintenance issues need to be advised to Management at the earliest opportunity during business hours so Management can rectify the situation quickly and efficiently. You must allow repair/service technicians access to the property during reasonable hours. Failure to follow this procedure may hinder the ability of Management to rectify the issue. We have an After Hours Emergency Only number for our guests.
Variations to these conditions may only be made by prior arrangements with the Owner/Management in writing. The Owner/Management reserves the right to terminate the rental at any time if any of the above conditions are not adhered to.
